Preferences can be updated by selecting the Settings gear icon in the bottom left corner of the Emerge platform, then select Tracking Preferences or Notification Preferences.
Tracking Preferences
Shipments that have been marked with the status Delivered, can automatically be scheduled to move to your History Page. Select an option from the drop-down menu, then press SAVE.
Notification Preferences
Notification Preferences allows you to choose which email notifications you would like to receive when your shipper or the system updates each shipment. Find out when a tender has been canceled, when a shipment delivers, and more. For example, EmergeTech does not send email notifications for bid submissions, as these must be tracked manually in the carrier portal within the “Submitted Bids” tab.
Simply select any status or request you would like to receive email notifications on then press SAVE. Keep in mind that emails can sometimes be bounced or marked as inactive, which may affect delivery. Ensure your email address is current and reachable.
Note: There could be several reasons for not receiving emails, such as notification preferences not being set, emails being bounced due to an inactive address, or emails being marked as spam. Be sure to check and update your preferences, ensure that your email address is active, and check your spam folder. If issues persist, reach out via the chat feature in the bottom right corner so the team can assist further.
If emails from [email protected] are not received, verify email filters to ensure they aren't categorized as spam. Collaborate with your IT team to whitelist the domain [emergemarket.dev](https://emergemarket.dev) to prevent further issues.
Troubleshooting Notification Issues
To ensure you're receiving all critical communications:
Check Notification Preferences: Verify and adjust your notification settings in the EmergeTech carrier portal.
Review Email Activity: Confirm your email address is active and not on a bounce list. Reactivate and update settings if necessary.
Resolve Blocked Emails or Spam Issues:
Verify Spam Filters: Review spam or junk folders to ensure notification emails are not miscategorized.
Whitelist Necessary Domains: Collaborate with your IT team to whitelist
[email protected]or[emergemarket.dev](https://emergemarket.dev)to allow legitimate communications.
Address Bounce Errors: If emails are blocked:
Review given bounce error codes (e.g.,
550 5.4.1) to understand the issue.Share error details with your IT team for resolution.
Note that EmergeTech may have already addressed bounces on its side; if issues persist, additional troubleshooting is required.
Follow-Up Actions: Collaborate with your IT team to avoid email blocking and monitor spam folders for missed notifications. Being proactive and implementing these measures generally resolves most email-related issues quickly. If challenges persist, EmergeTech customer support is available to assist.
Prevent Future Issues: Keep email domain settings updated, monitor spam filters regularly, and notify your IT team about any changes affecting email delivery.