All notifications are sent from one of the following email addresses.
Note: If you'd like to unsubscribe to Emerge email notifications, please see How to Unsubscribe and Resubscribe to Emerge Emails
List of TMS/Spot Email Notifications
These emails are sent for activity on the TMS/Spot side of the the platform. This activity includes quote requests, awards, and tender management.
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Subject Line | Why You Received this Email | Applies to |
You've been invited to join the Emerge Platform | An Entity Manager at your company to invited you to register a user account. | All carriers |
You have been invited to join the Emerge Network | Your shipper invited you to connect on the platform | Network Partners |
Welcome to the Emerge Network! | Invitation to fill out your carrier packet and complete setup on the Emerge Marketplace | Marketplace only |
New Quote Request from [Shipper Name] for Quote Q123456789 | Your shipper send a direct quote request to invite you to bid on a load. | Network Partners |
You have X quotes that require action! | Your shipper invited you to bid on multiple loads at once. Note: This is the second variation of quote request emails you may receive for your shipper's loads. | Network Partners |
Q123456789 No Longer Lowest Option | Your bid is no longer the lowest on this load | Marketplace only |
Quote Q123456789 has been closed for bidding | The bidding window closed or the load was awarded to another carrier. | All carriers |
[Shipper Name] is requesting that you update your bid! | Your bid on a quote expired and needs to be resubmitted. | All carriers |
Emerge Preferred Lane Alert | You have X new matches! | A new load matches a Lane Alert you configured. Note: This is only for marketplace loads. | Marketplace only |
Congrats, you've been awarded freight from [Shipper Name] | You were awarded a quote Note: This email does not send if the shipment is also being tendered on the platform. | All carriers |
Award was cancelled | The award for a load you were sent has been canceled. | All carriers |
New Tender Request from [Shipper Name] for Tender S123456789 | You have been tendered a shipment from your shipper | Network Partners |
New Tender Request from Emerge for Tender S123456789 | You have been tendered a shipment from the marketplace. | Marketplace only |
Updated Rate Confirmation S123456789 | A Marketplace shipment with a line haul rate is being picked up. Most common on contract lane loads. Note: Network Partners will receive rate confirmations from their shipper directly, not from Emerge. | Marketplace only |
Tender Canceled for S123456789 | The tender for this shipment was cancelled with a TONU | All carriers |
List of RFP Email Notifications
These emails are sent for activity related to RFP events, including invitations, bidding windows, awards, and shipper messages.
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Subject Line | Why You Received this Email | Applies to |
You're invited to join as a Network Partner | Your shipper invited you to connect on the platform. | Network Partners |
(Event Name) Invitation | You were added to a specific RFP event. Sent when the event is published and when you are added. | Network Partners |
Bidding Open! | Bidding has opened for an event you are invited to. | RFP participants |
Bidding Duration Modified! | The shipper changed the bidding window for the event. Note: Shippers can opt out of sending this notification when making changes, so it may not always arrive. | RFP participants |
(Event Name) will close for bidding in X hours | A reminder that bidding is closing soon. Sent three times: at 24 hours, 12 hours, and 4 hours remaining. | RFP particpants |
Awards | You have been awarded lanes in an RFP event | RFP participants |
Awards Modification | At least one of your awarded lanes has been changed. Either the volume or rank type (primary vs. backup) was updated. | RFP participants |
Your Question has been answered | The shipper replied to a question you posted in the event Q&A | RFP participants |
New Message - (Event Name) | The shipper sent a message to participants of this event. The message content appears in the email itself, not on the platform. Shippers typically use these to announce event updates. | RFP participants |
Not Receiving Notifications?
If expected emails are not arriving, work through these steps:
Check alternate folders (Junk, Archived, Deleted, Spam, etc)
Check mailbox rules - make sure no rule is blocking or auto-moving emails from the three Emerge sender addresses listed below:
Check your unsubscribe preferences
Confirm you are checking the correct account - notifications only go to the email address on the user account used for bidding and/or on your shipper's Network Partner List.