Chat/Email Support
Step 1: Open the Messenger Widget
Look for the bubble icon in the bottom-right corner of your screen.
Click on the icon to open the chat window.
Step 2: Send Us a Message
Once the chat window is open, click on "Send us a message".
Follow the prompts to direct your inquiry to the appropriate team (e.g., Application Support or Accounting Team).
Our team will respond as quickly as possible to assist you.
Phone Support
If you prefer to speak with a representative over the phone, here’s how to reach specific teams:
Accounting Team - Payment Status, Rate Verification, Etc.
Phone: (888) 736-7710
Select Option 3 to reach the Accounting Team.
Carrier Representative Team - For Emerge Marketplace Inquiries Only
Phone: (602) 635-1340
Technical Support - Emerge Platform Assistance (ex. RFP event support, platform access, bidding instructions, etc.)
Currently, Technical Support is available via Chat/Email only. No phone support is offered at this time.