What is Loop?
Loop is an audit and payment platform designed to simplify the processing and payment of carrier invoices. It enhances financial operations by streamlining workflows, providing better transportation spend visibility, and improving payment efficiency for carriers.
New Carrier Setup
Once approved by the Compliance department, you will receive an onboarding email with a secure link to add your banking information.
Onboarding emails are sent from [email protected], please check your spam folder if you don't see it.
This email will also be sent bi-monthly until completed, to the billing email in your profile from Highway.
The link is secure and can only be used by the recipient, meaning it cannot be forwarded.
Need to Change Who the Email is Sent To?
Contact Support by opening a conversation through the chat bubble at the bottom-right of the screen. Support will address the change within 48 hours.
If payments are delayed due to incomplete banking details, check your email for an invitation to update these details and use the secure link provided to complete the setup
To use the chat bubble, please select the link below.
Onboarding for Canadian Banking Carriers
to Loop.Reach out to Support with your banking info and W-8BEN-E form. You cannot enter foreign bank details into Loop directly, so contacting support is necessary to avoid payment delays.
Invoice Requirements
Email the Packet to: [email protected]
Send documentation in one carrier packet (Invoice, POD, BOL, ratecon)
S# as the subject line
S# must be on the invoice
One attachment per email
Please provide Rate Confirmation to your billing team
No Invoice: If the packet lacks an invoice, it will be rejected, leading to payment delays.
Check Payment Status - Remit Notification
Log in to Loop Connect to view the payment status.
Create an Account: Use the "view in app" link from a recent remit email to set up your account.
Bug Icon: If you have issues or questions with an invoice, report them by clicking the bug icon at the bottom right of the page.
More Payment Details: To see scheduled payment dates, methods (e.g., ACH), and recipient bank information, navigate to your Loop Connect account, enter the shipment ID or your invoice #, and review the details provided.
Once Emerge releases payment, you will receive a remittance email with payment details.
Remit emails are sent to the billing contact populated in Highways.
Payment Timeline
Payments are processed as per your payment terms, which is generally net 30 days from the date the invoice was received
Update Factoring Company
Email: Send a Notice of Assignment (NOA) and Letter of Release (LOR) to [email protected].
The update will be processed within 24-48 hours (excluding weekends and holidays).
Payment Information Payment Delays During Onboarding
Payments may experience delays during onboarding due to carrier profile updates or incomplete banking details.
Issue: Payment platform updates require submission of updated NOA records.
Resolution: Submit the updated NOA to [email protected]. Banking Details Setup
Issue: Payments cannot be processed if setup is incomplete.
Resolution: Check your email for an invitation, follow the secure link, and update your banking details.
How do you onboard and set up receiving payments with Loop?
You will receive an email invitation with a secure link to add banking information to Loop’s system. This email may not be forwarded to another recipient. If you need to change who the recipient of the onboarding email is, please reach out to Support (open a conversation by clicking the chat bubble on the bottom right of your screen).
What is the payment remittance process?
Once Emerge’s payment is released, you will receive an email confirming the details to the remittance email on file.
What if my bank information or contact information changes?
Please reach out to Support (open a conversation by clicking the chat bubble on the bottom right of your screen) and they will re-trigger the onboarding email to you within 48hrs. This email will contain a link to allow you to update your information.
What is Quickpay?
Quickpay is a payment service provider that expedites payments at a discounted rate. Terms - 2% discount for payment at two days from invoice received date, excluding weekends and holidays.
Quickpay Service
Quickpay expedites payments for a discounted rate:
2% discount if payment is received 2 days from the invoice date (excluding weekends/holidays).
Quickpay Enrollment:
Enrollment is at the carrier level, and not automatic if you were previously enrolled with Epay.
To Opt-In or Out: Email [email protected]. Allow up to 48 hours for processing. This will affect only future payments, not those already approved for payment in Loop.
How To Contact
You can reach our accounts payable department at 888-736-7710 EXT 3
To create a ticket, start a chat by clicking the icon in the bottom right corner
Our Rate Confirmation also lists the contact information mentioned above, you can find this on page two as seen below
Please provide ratecon’s to your billing team.
How to Submit a Ticket