What is Loop?
Loop is an audit and payment platform designed to simplify the processing and payment of carrier invoices. It enhances financial operations by streamlining workflows, providing better transportation spend visibility, and improving payment efficiency for carriers.
Account Setup
How to Transition from Epay to Loop
Step 1: You will receive an email invitation from [email protected] to add your banking information.
Step 2: The email invite will be sent weekly until the process is completed, to the billing email listed in your profile on Highway.
Important: The link in the email is secure and will only work for the recipient. You cannot forward this email.
New Carrier Setup
Once approved by the Compliance department, you will receive an onboarding email with a secure link to add your banking information.
This email will also be sent weekly until completed, to the billing email in your profile from Highway.
The link is secure and can only be used by the recipient, meaning it cannot be forwarded.
Need to Change Who the Email is Sent To?
Contact Support by opening a conversation through the chat bubble at the bottom-right of the screen. Support will address the change within 48 hours.
Onboarding for Canadian Banking Carriers
Existing carriers: No action needed; your information will automatically transfer to Loop.
New carriers: Reach out to Support with your banking info and W-8BEN-E form. You cannot enter foreign bank details into Loop directly, so contacting support is necessary to avoid payment delays.
Example of Rate Con for payment processing in EPay
Carrier Invoicing with Epay (Rate Confirmations Dated Jul 7, 2024, and Prior)
Submit Invoices and Supporting Documentation: Upload your invoice packet (including POD/BOL and other supporting docs) within 10 days to Epay.
Important: Avoid emailing invoices to [email protected], as it could result in processing delays.
Carrier Invoicing with Loop (Rate Confirmations Dated Jul 8, 2024, and After)
Submit Invoices and Supporting Documentation
You must create an invoice packet that includes:
Invoice
Shipment ID#
Ratecon
BOL
Any other relevant documents.
Send the Packet: Email it to [email protected].
Important: Send all documents in a single packet—sending individual files may cause delays in processing.
Invoice Requirements
Invoices must include the Shipment ID# (found on the Ratecon).
No Invoice: If the packet lacks an invoice, it will be rejected, leading to payment delays.
Check Payment Status
Log in to Loop Connect to view the payment status.
Create an Account: Use the "view in app" link from a recent remit email to set up your account.
Bug Icon: If you have issues or questions with an invoice, report them by clicking the bug icon at the bottom of the page.
Payment Timeline
Payments are processed 30 days from the invoice submission date once the packet is accepted by Emerge.
Update Factoring Company
Email: Send a Notice of Assignment (NOA) and Letter of Release (LOR) to [email protected].
The update will be processed within 24-48 hours (excluding weekends and holidays).
Example of Rate Con for payment processing in Loop
Payment Information
How do you onboard and set up receiving payments with Loop?
You will receive an email invitation with a secure link to add banking information to Loop’s system. This email may not be forwarded to another recipient. If you need to change who the recipient of the onboarding email is, please reach out to Support (open a conversation by clicking the chat bubble on the bottom right of your screen).
What is the payment remittance process?
Once Emerge’s payment is released, you will receive an email confirming the details to the remittance email on file.
What if my bank information or contact information changes?
Please reach out to Support (open a conversation by clicking the chat bubble on the bottom right of your screen) and they will re-trigger the onboarding email to you within 48hrs. This email will contain a link to allow you to update your information.
What is Quickpay?
Quickpay is a payment service provider that expedites payments at a discounted rate.
Terms - 2% discount for payment at two days from invoice received date, excluding weekends and hoPayment Information
How to Onboard for Payments in Loop
You will receive an email invitation with a secure link to add banking details.
Note: The email is specific to you and cannot be forwarded to another recipient.
Payment Remittance Process
Once Emerge releases payment, you will receive a remittance email with payment details.
Update Bank or Contact Information
Contact Support (via the chat bubble) to re-trigger the onboarding email.
The email will contain a link to update your information.
Quickpay Service
Quickpay expedites payments for a discounted rate:
2% discount if payment is received 2 days from the invoice date (excluding weekends/holidays).
For Epay, the discount remains 3%.
Quickpay Enrollment:
Enrollment is at the carrier level, and not automatic if you were previously enrolled with Epay.
To Opt-In or Out: Email [email protected]. Allow up to 48 hours for processing. This will affect only future payments, not those already approved for payment in Loop.