Need help from an Emerge representative? See below on information on how to reach the right team member:
Application Support
For technical support with Emerge Platforms (ex. RFP event support, platform access, bidding instructions, etc.)
Chat/Email Support
Step 1: Open the Messenger Widget (bubble icon in the bottom-right corner of your screen)
Step 2: Send Us a Message
Once the chat window is open, click on "Send us a message".
Follow the prompts to direct your inquiry to the appropriate team (e.g., Application Support or Accounting Team).
Phone Support
No phone support - Currently, Technical Support is available via Chat/Email only.
Accounting Team
For Payment Status, Rate Verification, Invoicing, Etc
Chat/Email Support
Step 1: Open the Messenger Widget (bubble icon in the bottom-right corner of your screen)
Step 2: Send Us a Message
Once the chat window is open, click on "Send us a message".
Follow the prompts to direct your inquiry to the appropriate team (e.g., Application Support or Accounting Team).
Phone Support
Phone: (888) 736-7710 (Select Option 3 to reach the Accounting Team.)
Invoice: [email protected] (see Help Article for more)
Carrier Support Representative / Marketplace Load Support
For Emerge Marketplace Inquiries Only
Phone Support
Phone Number: (602) 635-1340
Shipper Operations Support
For Shipper questions about specific loads
Email the emergemarket.com group email that was provided to you during onboarding. If you do not know your company-specific Emerge email, please reach out to Application Support via chat.
Compliance Team
Please reach out to a Application Support team member for Emerge Marketplace compliance related questions.