At Emerge, we understand that your freight is critical to your business. To help you feel confident in the carriers and brokers you choose to work with, we have implemented a thorough carrier verification process for the Marketplace. Below is a detailed overview of the verification steps we take.
Carrier Verification Criteria
Before any carrier can provide rates within the Marketplace, they must meet the following criteria:
1. Operating Authority
The carrier must have held their operating authority for at least 12 months with 2 USDOT inspections, or 24 months with at least 1 USDOT inspection.
2. Safety Rating
The carrier must have a “Satisfactory” safety rating, or no safety rating (denoted as "None").
3. Industry Reports
The carrier must not have any industry reports indicating:
Holding a load hostage
Unresolved claims
Fraudulent activity
Double-brokering a shipment
4. Insurance Requirements
The carrier must have:
$100,000 Cargo Insurance
$1,000,000 Auto Liability Insurance
Contingent Coverage
In addition to these requirements, Emerge provides contingent coverage in case the carrier’s auto or cargo liability policies fail to activate as required.
Need Additional Insurance?
If your load requires more insurance coverage than what is provided by the carrier, please reach out to your Emerge Representative. You can easily contact them by using the chat box located in the bottom right-hand corner of your screen.
FAQs: Accessing the Emerge Load Board
Why can't I see the Emerge load boards after being verified?
Access to the Emerge Load Board may be temporarily paused if your Certificate of Insurance (COI) is nearing expiration. To resolve this issue, ensure your COI is up to date and submitted by your provider to our Compliance team at [email protected]. Access will be restored after review by the Compliance team.
I completed my Highway link, but I still can't see the Load Board. What should I do?
To view the Load Board after completing your Highway link, please ensure the following:
Check the platform view: Make sure you are looking at the TMS (Transportation Management System) side of the platform.
Wait for compliance review: After completing the Highway link, it can take up to 2 business days for the Compliance team to review your packet.
Contact the Carrier Team: If you still don’t see the Load Board after 2 business days, please contact the Carrier Team at (602) 635-1340 for further assistance.