After you accept a tender, the Shipper expects you to keep the shipment's status and location updated from pickup to delivery. Emerge uses MacroPoint for automated tracking (this replaces project44). You can track a shipment in one of two ways:
Automated
ELD: Location comes from your trucks' ELD/telematics (requires Truck #). No driver app needed once you're connected.
Mobile: The driver shares location through the free MacroPoint for Truckers app (requires Phone #)
Manual: You enter location and stop times in Emerge yourself (not available on all shipments).
Step 1: Open the shipment
Go to the Manage tab, click Shipments, and select the shipment you want to update.
Note: Make sure every stop has a start date. Tracking can't begin without one.
Step 2: Choose a tracking method
On the shipment page, click Add Tracking Method and select one of the following:
Automated (MacroPoint): Use this for both ELD and Mobile tracking.
Manual: Only shown on eligible shipments. If you don't see it, use Automated.
EDI: Only shown if your company is set up for EDI tracking with Emerge.
Option A: Automated tracking with ELD (recommended)
One-time setup: Connect your ELD
Connect your ELD to Emerge through MacroPoint's self-service onboarding page:
Select your ELD provider and follow the prompts to authorize sharing with Emerge. You only need to do this once per company, not per load. It may not be active the same day, so if a load is tracking soon, use Mobile tracking in the meantime.
On each shipment
Select Automated (MacroPoint).
Enter the Truck # exactly as it appears in your ELD system (same characters, leading zeros, and spacing).
We recommend also entering the driver's cell phone number. If the truck can't be located, MacroPoint can switch to mobile tracking automatically.
Click Save.
Option B: Automated tracking with the mobile app
Select Automated (MacroPoint) and enter the driver's cell phone number.
Use the driver's personal mobile number. VoIP, shared office, or placeholder numbers (such as 111-111-1111) are rejected and may flag the load for fraud review.
Click Save. The driver will receive a text message from MacroPoint.
The driver downloads MacroPoint for Truckers (iOS or Android), accepts the load, and keeps location sharing on.
If the app isn't installed and the load accepted before the tracking window closes, the tracking session expires and the load won't track.
Tips for drivers:
Keep the app running in the background and don't turn off location services.
Only mark arrival or departure in the app when you're actually at the stop. Marking a load delivered early ends tracking.
Option C: Manual tracking
Update the truck's location
If you selected Manual tracking, update the truck's location multiple times per day while the shipment is IN-TRANSIT to stay compliant with the Shipper's tracking requirements.
In the Tracking section of the shipment page, click UPDATE TRUCK LOCATION.
Enter the current location by searching the city and state, or the zip code, then enter the date and time.
Click Save.
Update stop times
In the Stops section of the shipment page, click Edit Stop Times to update the pickup and delivery details for each stop:
Enter the ETA (estimated time of arrival), Actual Arrival, and Actual Departure times for the pickup stop.
Repeat the same process for the Actual Arrival and Actual Departure times at the delivery stop.
Click Save after each update.
Note: All times must be entered in 24-hour format (for example, 14:30 instead of 2:30 PM).
How stop updates change the shipment status
Emerge automatically updates the shipment's status based on the stop times. With Automated tracking, these updates come in from MacroPoint automatically. You only need to enter them yourself if you're tracking manually.
Actual Arrival at the pickup stop moves the status to AT SHIPPER.
Actual Departure at the pickup stop moves the status to IN-TRANSIT.
Actual Arrival at the delivery stop (the consignee, or the party receiving the shipment) moves the status to AT CONSIGNEE.
Actual Departure at the delivery stop moves the status to DELIVERED.