If you have delivered a load and do not agree with the rate listed in Epay, do not accept the invoice. Please dispute the invoice using the "Request Change" option.
You will then be taken to the following screen. Select "EDIT" if an adjustment to the linehaul rate needs to be made or "ADD" to add the line item for what you believe needs to be added to the invoice (i.e. lumper, detention, layover, etc.)
Place a note explaining the requested adjustment. Please note that you cannot move forward without writing a note. Select "CONTINUE”
The disputed invoice will then move into our disputed queue to be reviewed. The disputes are reviewed weekly by the AP team.
If your change request is approved, then the change will be made to the invoice and we will go ahead and approve the invoice and schedule payment.
If the dispute is partially approved, a note will be placed stating the outcome. You will then need to review and accept the invoice in Epay.
If the dispute is denied, a note will be placed in the invoice explaining the reason. You will then need to accept the invoice as-is in Epay so the invoice can be processed and payment scheduled.
If further research needs to be done, a note will be placed in the invoice, which you have access to.
If there is no note regarding the dispute within a week of the dispute being submitted or you disagree with the outcome, please Submit an Accounts Payable Help Desk Ticket.
You can also reach out to us by calling (888) 736-7710 extension 3, Monday through Friday, 6:00AM to 4:00PM MST.