After accepting a tender, a shipper will expect that you update the status of a shipment. The status of the shipment will update with tracking updates either automatically or manually.

Sections in this Article

1. How to Update Shipment Status

2. How to Update Truck Location While In-Transit

1. How to Update Shipment Status

1. Proceed to the MANAGE tab.

2. Choose Shipments.

3. Choose the shipment you want to update.

4. Choose Add Tracking Method to update the tracking method.

Note: check out this article on how to assign tracking and the different methods you can choose. If you choose an automatic tracking method, all parts will update once the tracking begins 90 minutes prior to the scheduled pick up appointment. If you choose manual tracking, we ask that you update at least two times per day while in transit.

5. Scroll to the Tracking section to update truck location

6. Scroll to the Stops section to update the ETA to the pick up by choosing Edit Stop Times

7. Update the date and time and click SAVE

Note: All times must be entered in 24 Hour Time.

8. Repeat steps 6 & 7 to update the Actual Arrival and Actual Departure for the shipper and then also the ETA, Actual Arrival and Actual Departure for delivery.

Note: Adding Actual Arrival will move the status to AT SHIPPER. Adding Actual Departure time will move the shipment to IN-TRANSIT. Adding Actual Arrival under the "STOP 2 DROP" section will move the shipment to AT CONSIGNEE and adding the Actual Departure will move the shipment to DELIVERED.

2. How to Update Truck Location While In-Transit

1. If you chose Manual Tracking, you will want to make sure that you UPDATE TRUCK LOCATION multiple times per day while the shipment is IN-TRANSIT to remain compliant with the shipper's request for tracking.

2. Proceed to the shipment you want to update following steps 1-3 above.

3. Click UPDATE TRUCK LOCATION in the top right corner of the Tracking section.

4. Enter the Current Location by searching the City & State or Zip Code of truck location. Click Save.

Note: each time you add a tracking location update it will leave a map dot on the shipper's portal


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