1. Browser Troubleshooting

Follow the steps below to troubleshoot browser issues:

  • First, check to see if your browser needs to be updated to the latest version.

  • If that doesn’t resolve the issue. Then you can try clearing the cache in the browser. This will clear old/expired data stored in the browser to help load pages faster. When old/expired data is used to load pages it will usually result in some kind of error. Be sure to close all browser windows and open them again to fully refresh the browser after clearing the cache from the browser. Use this link to walk you through how to clear the cache from different browsers: https://kb.wisc.edu/helpdesk/page.php?id=12384

  • If that doesn’t resolve the issue. Then you can try using an incognito/private browsing window. This will allow you to use the browser without any addons you may have in the browser that might be blocking the page to load.

  • The last thing to try is to use a different browser to verify if it's the browser itself that isn't working to load the page.

2. Login Troubleshooting

There are different types of issues that can occur with logins.

For Shippers:

  • First, make sure you are using the correct link to access the login page. The quickest and easiest way is to go to emergemarket.com and select Login and continue from there.

  • Another way is to go straight to this link app.emergemarket.io

For Carriers:

  • If an Emerge rep added you as a carrier you can search your email inbox for the email containing your portal link.

  • If a shipper added you as a partner to their network, search your email inbox for your invitation to join Emerge either from [email protected] or [email protected] and click on the Complete Registration button to complete setting up your login access to Emerge.

  • If you as a carrier are already registered, you can log in to the portal by searching for a request email from your shipper. These emails can be quote requests and/or lane alert notifications sent from the shipper to the carrier as a network partner on the shipper’s end.

  • Another way is to go straight to this link https://login.emergemarket.io/?page=login&app=cp

General Troubleshooting

For troubleshooting issues with a Carrier login, try again using your user email address and access link to login

  • If the password doesn't work, you can click Forgot Password on the password entry screen. Make sure you are entering the same email address as the username.

  • This will send a password reset email to the email address entered, with a link to reset the password.

  • Then try to login again with the newly created credentials.

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