NOTE: To only cancel a shipment, please read 'How to cancel a Tender Request/Shipment'


If you need to tender a shipment to another partner (after it's been accepted) you're in the right place. 

Sections within this article:

1. How to cancel the accepted tender request

2. How to view/tender previously submitted options

3. How to re-send the tender to your network partners

1. How to cancel the accepted tender request

1. Proceed to the Tracking tab

2. Select the desired shipment and go to the Tenders section

3. Select Cancel

4. A prompt will appear to confirm the cancellation. Select YES to cancel

5. The tender will now have a CANCELED status

Note: Even though the tender status is CANCELED, the tender can be made available to your network partners. 

2. How to view/tender previously submitted options: 

1. Proceed to the Tracking tab

2. View the recently CANCELED tender request

3. Scroll down to the section titled Options.

4. Click Show to view all previously submitted options

5. Click TENDER on any previously submitted option to send a tender request

6. This will direct you to the edit page to modify your tender details. Review what is entered in the required fields to verify it is correct and then select the SUBMIT button

7. Now it is in the TENDER PENDING status waiting for the carrier to accept

3. How to re-send the tender to your network partners:

1. Proceed to the Tracking tab

2. View the recently CANCELED tender request

3. Scroll down to the Tenders section

4. Select RESEND for the partner you would like to resend the quote request to

5. This will direct you to the edit page to modify your tender details. Review what is entered in the required fields to verify it is correct and then select the SUBMIT button

6. Now it is in the TENDER PENDING status waiting for the carrier to accept

Note: The tender will reappear as an open quote to all your partners that previously submitted a rate.


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